Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
You are NOT in the "car business", you are in the "PEOPLE BUSINESS"!
Treatment is the BEST differentiator. EVERY Customer Touch Point is critical.
Great customer treatment doesn't happen organically. Expectations must be communicated, believed and practiced with diligence; therefore, it must be TAUGHT!
WARNING: DO NOT allow circumstances, attitudes or the poor-beliefs of any team member determine your reputation.